One day Gord phoned up Nintendo to ask
about ordering parts for repairing the crap N64 controllers
that broke if you took them out of the box. Nintendo 64
controllers are least durable controllers ever invented and
must be part of Nintendo's plan to get rich by forcing people
to continually buy new controllers.
Anyway Nintendo directed Gord to contact
the company that had been given the contract for parts and
repairs in the region.
Gord calls them up.
"I have about a dozen controllers I
need fixed. So I need to order at least a dozen
controller stick assemblies."
"We don't sell parts. You have to
send the controllers for us to fix."
"Nintendo implied you did. Very
well. What will it cost to get them repaired?"
"... for a controller stick
assembly comprised of plastic and elastics? that you pop
out and toss in a new one?"
"So... like... does that include
two way shipping at least?"
"No, shipping is extra."
"Uh-huh.... So $28 plus
shipping... I can buy new controllers for $25 at
" Do you not see something wrong here?
Why would I possibly pay you $28 per controller plus two way
shipping when my cost is less than that for an entirely new
"Well, labour of taking it apart and
putting it together."
"I live in fear as to how you possibly
justify the price you charge for five minutes work.
Here, how about you sell me the control stick assemblies and
I'll put them in the controllers myself."
"We don't sell parts."
"Work with me here. Why would I
possibly pay more for a controller to be repaired than to buy
a new one?"
"You don't have a very good attitude."
"I'm not the one charging more to
repair something than the cost new and refusing to sell parts
"We can charge whatever we want because
you have to send them to us. You can't get the parts
from anyone else."
"We'll see about that."
Gord orders replacement parts from Japan
for $7 each..