So the Gord comes to work one morning and he
has a couple of overnight returns. So he
quickly goes to check the condition of the
CD's to make sure everything is fine before he
is to file them away, and he takes notice that
in one of the cases a game is missing.
Over the course of the next week Gord tries to
get a hold of the guy who rented it. Seems he
is never home and has no answering machine.
When the Gord finally does get a hold of him…
"Yes, this is Gord from Gamer's Edge. I'm
phoning regarding Tekken 3."
"I returned Tekken 3."
"Well, actually you only returned the
"What, hang on… ah. The game is here. Uhm…
I'm not paying any extra late charges because
I thought I returned it."
"Well, technically you had the game, so you
owe a $1 a day."
"But I thought I returned it."
"But you didn't."
"If you make me pay the late charges I'll
never come back to your store ever again!"
"We'll burn that bridge as we cross it.
But as a rule I don't like dealing with people
who turn hostile over an act of stupidity."
"I'm never coming back!"
"You hear me?"
"Yes I hear you. I just don't care. Oh
no! Someone who wants to rack up late charges
and refuse to pay them now is saying they will
never return. Oh please, say it isn't so!"
Oddly enough this snapped the guy back into
reality and has been a good customer since…